What Is the E-Daakhil Portal?
The E-Daakhil Portal is an official online platform provided under the Consumer Protection Act, 2019 to help consumers file complaints digitally with consumer commissions (district, state, or national). It aims to simplify and speed up the process of seeking justice for grievances related to goods and services.
Who Can Use the E-Daakhil Portal?
You can use the portal if:
- You are a consumer who has been wronged by a seller, service provider, or manufacturer.
- You have all supporting evidence, such as receipts, warranty cards, and communication history.
- You want to file a complaint in the jurisdiction where the cause of action arose.
The E-Daakhil Portal is designed to empower everyday Indian consumers by providing a fast, transparent, and convenient way to file complaints online under the Consumer Protection Act. But who exactly is eligible to use this platform?
You can use the E-Daakhil portal if all the following apply to your situation:
1. You are a consumer under the law
You must qualify as a “consumer” under the Consumer Protection Act, 2019. This means:
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You bought goods or services for personal use, not for resale or commercial purposes.
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You paid or promised to pay for those goods or services.
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You faced a deficiency in service or a defect in goods.
2. You have a valid grievance
You are eligible to file a complaint if:
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You were sold defective products.
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You were provided with poor or deficient services.
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You were overcharged or misled by a seller or service provider.
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You faced unfair trade practices, false advertising, or misleading offers.
The portal can be used for complaints against:
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E-commerce platforms (like Flipkart, Amazon, etc.)
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Telecom providers
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Insurance companies
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Banks and financial institutions
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Real estate developers
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Local shops and service providers
3. You have supporting documents
To successfully file a complaint, you must upload documentary proof, such as:
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Purchase receipts or invoices
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Warranty or guarantee cards
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Email or WhatsApp correspondence
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Photos or videos of defective goods
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Payment records or bank transaction screenshots
These documents will support your case and help the Consumer Commission assess the issue quickly.
4. You’re filing in the correct jurisdiction
Your complaint should be filed in the jurisdiction where:
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The seller or service provider is located, or
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The transaction occurred, or
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The cause of the complaint arose, or
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You, as the consumer, reside or work (as per amendments)
The portal allows you to choose the appropriate District, State, or National Commission based on the monetary value of your complaint:
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Up to ₹50 lakhs – District Commission
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₹50 lakhs to ₹2 crores – State Commission
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Above ₹2 crores – National Commission
How to Lodge a Complaint: Step-by-Step
- Visit the official E-Daakhil website: https://edaakhil.nic.in/
- Click on “Sign Up” to create a user account using your email and phone number. You will need an Aadhaar-linked mobile number for authentication.
- Once logged in, select “File New Complaint.”
- Choose the appropriate consumer commission (District, State, or National) based on the value of the goods/services or the location of the grievance.
- Enter details of your complaint: name of the opposite party, issue faced, transaction amount, compensation sought, etc.
- Upload supporting documents (bills, photos, emails, chat history, etc.).
- Pay the prescribed fee online via net banking or UPI. The fee depends on the claim value.
- Submit your complaint. You’ll receive a unique complaint number to track the status.
What Happens After Filing?
After successful submission, the complaint is sent to the selected Consumer Commission. You can track updates through the portal or via SMS/email. The opposite party will be given an opportunity to respond. Hearings may be scheduled online or in person. If unresolved, you can escalate to the higher commission.
Once your complaint is successfully submitted on the E-Daakhil portal, the process begins immediately. Here's what typically happens next:
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Forwarding to the Consumer Commission:
Your complaint is electronically routed to the specific District, State, or National Consumer Commission you selected while filing. The commission takes cognizance of the grievance and begins preliminary assessment.
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Tracking Your Complaint:
You will receive a unique complaint reference number. You can use this to track the status of your case online through the E-Daakhil portal. Additionally, SMS and email alerts are sent at key stages to keep you informed.
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Notice to the Opposite Party:
The commission sends a formal notice to the opposite party (such as a seller, service provider, or manufacturer), providing them an opportunity to submit a reply within a stipulated time.
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Virtual or In-Person Hearings:
Depending on the nature and jurisdiction of the complaint, hearings may be conducted virtually (via video conferencing) or in person at the commission’s office. Both parties will be called upon to present their arguments and evidence.
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Resolution or Escalation:
If the commission finds merit in your complaint, it may issue directions for compensation, replacement, refund, or other remedies.
If the matter remains unresolved or you are dissatisfied with the outcome, you have the legal right to escalate the case to a higher commission—either State or National level, depending on where the complaint originated.
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Digital Recordkeeping:
All filings, notices, and orders are securely stored on the portal. You can access or download copies anytime, which ensures transparency and convenience for future reference.
Tips for a Successful Complaint
- Be concise and factual. Avoid emotional or exaggerated language.
- Arrange your documents clearly—preferably in PDF format, titled with dates and relevance.
- Mention any prior attempts to contact the opposite party and their response (or lack of response).
- Check your jurisdiction and compensation limit before filing to avoid rejection.
Filing a complaint through the E-Daakhil portal is straightforward, but following these tips can significantly improve your chances of getting a prompt and favorable resolution:
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Stick to Facts, Not Emotions:
Draft your complaint clearly and concisely. Focus on what happened, when it happened, and how it affected you. Avoid using emotional, angry, or exaggerated language—it reduces credibility. Consumer commissions appreciate precise, logical, and structured presentations.
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Organize Your Documents Wisely:
Upload all supporting documents in PDF format with clear titles. For example:
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Show Prior Communication Efforts:
Clearly mention any previous attempts to resolve the issue with the opposite party. For example, if you emailed them but received no response, attach that email with the date. If they replied rudely or ignored your concern, include that too. This shows the commission that legal action is your last resort, not your first.
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Check Jurisdiction and Claim Limits:
Before filing, verify the correct jurisdiction (District, State, or National) based on the value of your claim and the address of the opposite party. Also, ensure your compensation amount is within the prescribed limits. If you file in the wrong commission, your case may be rejected or delayed.
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Use Bullet Points for Clarity (if needed):
While writing your complaint in the description box, you can use simple bullet points to break up complex issues—this helps the reader (and judge) quickly grasp your key points.
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Keep Personal Details Accurate:
Double-check your name, phone number, email, and address before final submission. Mistakes here can result in missed updates or miscommunication.
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Maintain Politeness and Professionalism:
Even if you're frustrated, avoid accusatory or defamatory language. Professional tone always wins respect and improves your case’s seriousness in the eyes of the commission.
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- E-Daakhil consumer complaint India
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- Consumer Protection Act 2019 guide
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