Detailed information on How to Write a Legal Consumer Complaint Letter (With Template)
Why a Legal Complaint Letter Matters
A well-drafted legal complaint letter can prompt companies to take your issue seriously. It’s often the first formal step before approaching a Consumer Forum, and shows you’ve tried resolving the issue amicably.
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Essential Parts of a Good Complaint Letter
- Your Details: Full name, contact info, and address
- Recipient’s Details: Company’s name and address
- Product/Service Info: Invoice number, date, serial number, etc.
- Issue Description: What went wrong, with dates and facts
- Relief Sought: Refund, repair, compensation, or any specific request
- Attachments: Copies of invoices, communication, images
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Tone, Style, and Language Tips
- Keep it polite yet firm — avoid abusive or emotional language.
- Use bullet points for clarity when listing facts.
- Be specific about dates, amounts, and product descriptions.
- Stick to facts; avoid exaggerations or assumptions.
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Sample Legal Consumer Complaint Letter Template
Your Name
Your Address
Phone Number
Email ID
Date: DD/MM/YYYY
To,
The Manager
[Company Name]
[Company Address]
Subject: Complaint regarding [Product/Service Name] purchased on [Date]
Dear Sir/Madam,
I am writing to bring to your notice a serious issue with the [product/service] I
purchased from your company on [date], bearing invoice number [XXX].
The issue is as follows:
- [Describe the problem briefly]
- [Mention attempts made to contact customer service]
- [State how the issue has affected you]
I request a full refund/replacement/appropriate remedy within [7] working days of receipt
of this letter. I am enclosing copies of all relevant documents for your review.
If I do not receive a satisfactory response, I will be compelled to seek legal redress
under the Consumer Protection Act, 2019.
Sincerely,
[Your Full Name]
Enclosures: [Invoice, emails, screenshots, etc.]
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Final Steps After Sending the Letter
- Send the letter via registered post or email with delivery acknowledgment.
- Wait for a response — most companies reply within 7–10 working days.
- If there's no response, proceed to file a complaint via National Consumer Helpline or the E-Daakhil portal.
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