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Process of Filing a Consumer Complaint
Process of Filing a Consumer Complaint in India (2025)
- Who Can File a Consumer Complaint?
- Grounds for Filing a Complaint
- Steps to File a Complaint
- Where to File
- Documents Needed
- Tips for a Strong Complaint
- Consumer Rights in India: Know Your Protections
- How to Use the Online Consumer Helpline
- Overview of Indian Labor Laws
Who Can File a Consumer Complaint?
Any individual who buys goods or services for personal use and is dissatisfied with unfair trade practices, faulty goods, or deficient services can file a complaint.
Back to topGrounds for Filing a Complaint
You can file a consumer complaint for reasons including defective products, deficient services, unfair contracts, overcharging, or false advertising.
Back to topSteps to File a Complaint
- Contact the Seller/Provider: Try resolving the issue directly.
- Draft a Written Complaint: Clearly explain your issue, include all relevant details.
- Attach Evidence: Bills, warranty cards, email correspondence, etc.
- Choose the Appropriate Forum: Based on the compensation amount.
- Submit the Complaint: Online or physically with fee (if any).
Where to File
Use the E-Daakhil portal or visit District/State/National Consumer Disputes Redressal Commissions (DCDRC/SCDRC/NCDRC).
Back to topDocuments Needed
- Invoice/Bill/Receipt
- Written Complaint Copy
- Proof of Correspondence
- Identification Document
Tips for a Strong Complaint
- Be clear, concise, and factual.
- Avoid emotional language.
- Provide chronological order of events.
- Follow up consistently after submission.
You may also want to read;
Your complete guide to consumer law in India 2025
For more legal information, explore our Consumer Rights Master Index page.