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Peace Legal Information: Making Law Simple for Every Citizen

Peace Legal Information: Making Law Simple for Every Citizen

    Table of Contents Introduction — purpose & scope Why legal awareness matters Rights & Duties — equal and reciprocal Role of Police — how to cooperate Everyday laws to keep handy How to use the law to protect yourself Conclusion Introduction — purpose & scope Peace4.in brings plain-English legal information to every person living in or visiting India. This pinned page is a gateway: it explains the site's purpose, how to navigate topic clusters, and how the law can be used to prevent harm and resolve disputes through recognised legal channels. We focus only on Indian legal context and practical steps. Our aim is to increase legal literacy, encourage lawful behaviour, and support peaceful, constructive resolution of conflicts. ↑ Back to top Why legal awareness matters Legal knowledge empowers you to avoid common mistakes, make informed decisions, and acc...
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Process of Filing a Consumer Complaint

 

Process of filing a consumer complaint


Process of Filing a Consumer Complaint in India (2025)

Related Guides on PEACE: Coming soon. 
  • Consumer Rights in India: Know Your Protections
  • How to Use the Online Consumer Helpline
  • Overview of Indian Labor Laws

Who Can File a Consumer Complaint?

Any individual who buys goods or services for personal use and is dissatisfied with unfair trade practices, faulty goods, or deficient services can file a complaint.

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Grounds for Filing a Complaint

You can file a consumer complaint for reasons including defective products, deficient services, unfair contracts, overcharging, or false advertising.

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Steps to File a Complaint

  1. Contact the Seller/Provider: Try resolving the issue directly.
  2. Draft a Written Complaint: Clearly explain your issue, include all relevant details.
  3. Attach Evidence: Bills, warranty cards, email correspondence, etc.
  4. Choose the Appropriate Forum: Based on the compensation amount.
  5. Submit the Complaint: Online or physically with fee (if any).
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Where to File

Use the E-Daakhil portal or visit District/State/National Consumer Disputes Redressal Commissions (DCDRC/SCDRC/NCDRC).

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Documents Needed

  • Invoice/Bill/Receipt
  • Written Complaint Copy
  • Proof of Correspondence
  • Identification Document
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Tips for a Strong Complaint

  • Be clear, concise, and factual.
  • Avoid emotional language.
  • Provide chronological order of events.
  • Follow up consistently after submission.
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You may also want to read;

Your complete guide to consumer law in India 2025

For more legal information, explore our Consumer Rights Master Index page.


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Location: India